Frequently Asked Questions
General Questions
Ishime Jewels is a leading manufacturer and exporter of high-quality sterling silver
jewelry with precious and semi-precious gemstones. We offer wholesale services
globally with a focus on craftsmanship, customization, and competitive pricing.
We are based in India and ship our products worldwide.
Currently, we operate as a wholesale manufacturer and do not have a retail storefront. However, we welcome business inquiries and showroom visits by appointment.
Ordering & Customization
You can browse our collection and send your selected SKUs via our Enquiry Form
or email us at ishimejewel@gmail.com. We also provide line sheets upon request.
Yes! We offer customization for bulk orders. You can share your design requirements with us, and our skilled artisans will bring them to life.
The MOQ varies based on design and customization requirements. Please ontact us for details.
Payment & Pricing
We require a 50% advance payment to confirm the order and begin production. The remaining balance must be paid before shipping
We accept bank wire transfers, PayPal, and credit card payments through a secure link we provide.
Yes, we offer competitive pricing and bulk discounts based on order volume. Contact us for a quotation.
Shipping & Delivery
Yes, we ship worldwide using trusted logistics partners.
Shipping costs are calculated based on weight and destination. Customers may also opt to use their own freight account for shipping.
Custom duties vary by country and are the responsibility of the buyer. Please check with your local customs office for applicable charges.
Returns & Customer Support
Due to the nature of wholesale transactions, we have a strict no-return policy. However, we will address quality concerns on a case-by-case basis.
If you receive a damaged or defective item, please contact us immediately with photos, and we will resolve the issue accordingly.
For inquiries, email us at shimejewel@gmail.com or call us at +91 8890009695. Our Wholesale Account Manager will assist you.
Marketing & Private Labeling
Yes! We promote our partners through social media highlights and newsletters to increase brand visibility. We also provide high-resolution images for your website and social media.
Yes, we provide private labeling for bulk orders. You can share your brand details with us, and we will produce exclusive designs for your collection.
For more details, reach out to us at ishimejewel@gmail.com. We look forward to working with you!